Influencing Others thru Exceptional Customer Service
- Tuesday
- January
- 14
- 2025
Tammy West Overview:
Providing great customer service is important to all professions that deal with the public, but many people have never had the opportunity to learn the best practices of customer service. Team members who provide exceptional customer service contribute to a better corporate culture, cooperation among different teams within the organization, and ultimately strengthen relationships with internal and external customers. This presentation will provide a solid foundation of customer service skills to assist with building an excellent customer experience. Individuals who attend this session will leave with the knowledge needed to take their customer service skills to the next level and make a positive impact in their organization.
Why you should Attend:
- Learn how to retain those upset customers who are threatening to go to another organization,
- Become more self-confident in your interactions with clients.
- Gain the knowledge to provide exceptional customer service
Areas Covered in the Session:
- Customer Service Defined
- Types of Customers
- Common Sense Customer Service
- Root Causes of Bad Customer Service
- Customer Service Scenarios
- Customer Service Tips & Techniques
Who Will Benefit:
- Customer Service Representatives
- Administrative Assistants
- Medical Staff Coordinators
- Office Managers
- Physician Practices
- Business Offices
Speaker Profile
Tammy West , MHA/ED, CPMSM, CPCS is Sr. Director, Professional Services for The Hardenbergh Group. She has 27 years’ experience in healthcare administration and customer service and 17 years in Medical Staff Services. Tammy specializes in CVO operations, customer service, provider credentialing, provider enrollment, quality analysis, quality improvement, quality auditing, delegation audits, and policy and procedure creation and implementation. She has extensive experience with CMS, TJC and NCQA requirements for provider credentialing and medical staff services.
Tammy leverages her vast professional experience to identify and place experienced, qualified MSPs to help clients fill temporary vacancies, supplement existing staff during peak workloads, assess and improve operational efficiency, prepare for regulatory surveys and audits, pursue NCQA accreditation and certification, and more.
Prior to joining The Hardenbergh Group, Tammy was a consultant and independent contractor for hospitals, health systems, CVOs, locum companies and private practices across the United States. She has vast experience as an MSP, including credentialing specialist, provider enrollment specialist, medical staff coordinator, Medical Staff Manager, and CVO Director.
Tammy was a CVO Manager where she was responsible for creating and implementing policies and procedures for a new corporate CVO. During her tenure, the CVO achieved NCQA accreditation and delegated credentialing status with commercial payors. Other related roles included working as a Customer Service supervisor for a medical equipment company, a quality auditor for an NCQA certified managed care company and an Adjunct Instructor teaching medical office systems classes.
Tammy has a BS in Human Services Management and a Master’s in Healthcare Administration with a minor in Education. She is a member of the North Carolina Association Medical Staff Services and the National Association Medical Staff Services.